Privacy Policy

Last Updated: April 25, 2026

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name, address, phone number, and email address.
• Property address or service location.
• Details about requested handyman, repair, maintenance, or improvement services.
• Photos, videos, notes, or descriptions related to the requested work.
• Estimate, invoice, payment, scheduling, and communication history.
• Messages sent through our website, forms, email, phone, text, or third-party platforms.

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and service requests.
• Prepare estimates, proposals, invoices, and service records.
• Schedule, confirm, perform, and document services.
• Communicate with you regarding your project or account.
• Process payments and maintain business records.
• Improve our website, advertising, customer service, and business operations.
• Comply with legal, insurance, accounting, and regulatory obligations.

3. Website, Advertising, and Tracking Information

Our website and online advertising may collect limited technical information, such as IP address,
browser type, device type, pages visited, form submissions, call button clicks, and advertising
interaction data.

We may use cookies, analytics tools, tracking pixels, call tracking, form tracking, or similar
technologies to understand website activity, measure advertising performance, and improve our
services.

4. Text Messages, Calls, and Email Communication

By contacting CC’s Handyman Services, submitting a form, requesting an estimate, or providing your
phone number or email address, you authorize us to contact you by phone, text message, voicemail,
or email regarding your inquiry, estimate, scheduled service, invoice, follow-up, or related
business matters.

Message and data rates may apply. You may opt out of non-essential text or email communications
by notifying us directly.

5. Photos, Videos, and Project Documentation

We may take photos or videos before, during, and after service for documentation, estimating,
quality control, insurance, warranty, dispute prevention, and recordkeeping purposes.

Project photos or videos may also be used for marketing, portfolio, website, social media, or
advertising purposes unless you notify us in writing that you do not authorize public use.
We will not intentionally publish sensitive personal information.

6. Payment Information

Payments may be processed through third-party payment processors or service platforms. We do not
store full credit card or banking information on our website. Payment processors may collect and
handle payment information according to their own privacy and security policies.

7. Third-Party Service Providers

We may use third-party providers for scheduling, estimates, invoices, payments, website hosting,
analytics, advertising, customer communication, email, text messaging, bookkeeping, insurance,
legal compliance, or business operations.

These providers may access information only as needed to perform services for our business or as
required by law.

8. Information Sharing

We do not sell your personal information. We may share information when necessary to:

• Perform requested services.
• Coordinate with subcontractors, suppliers, vendors, or service partners.
• Process payments or manage customer accounts.
• Comply with legal obligations, court orders, insurance requirements, or government requests.
• Protect our legal rights, collect unpaid balances, resolve disputes, or enforce agreements.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect customer
information. However, no website, email system, text message, or electronic transmission is
completely secure. You should avoid sending highly sensitive information through unsecured
channels.

10. Data Retention

We may retain customer information, service records, photos, estimates, invoices, communications,
and payment records for as long as reasonably necessary for business, warranty, accounting,
insurance, tax, legal, or dispute-resolution purposes.

11. Your Choices

You may contact us to request that we:

• Update or correct your contact information.
• Stop non-essential marketing communications.
• Limit public use of project photos or videos.
• Review what customer information we may have on file, where reasonably available.

12. Children’s Privacy

Our services are intended for adults, property owners, tenants with authorization, businesses,
landlords, or authorized representatives. We do not knowingly collect personal information from
children.

13. Links to Other Websites

Our website, emails, advertisements, or forms may contain links to third-party websites or
platforms. We are not responsible for the privacy practices, security, or content of third-party
websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a
revised “Last Updated” date. Continued use of our website or services after changes are posted
means you accept the updated policy.

15. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

CC’s Handyman Services
Erie, Pennsylvania
Phone: (814) 885-4949
Email: customerservice@ccshandyman.com